Non-Emergency Medical Transportation FAQ
Everything you need to know about Medigo Transportation NEMT services across Livonia, Dearborn, Dearborn Heights and Surrounding Cities.
General Question
Non-emergency medical transportation (NEMT) is a service that provides scheduled, medically necessary rides for patients who cannot safely use regular transportation due to a medical condition or disability. Unlike ambulances, NEMT is used for appointments, dialysis, therapy, discharge from hospitals, and similar non-emergency trips.
NEMT is available to anyone who requires assistance getting to or from medical appointments — including seniors, patients in wheelchairs, individuals who cannot sit upright and need stretcher transport, post-surgery patients, and people with chronic conditions like kidney disease who attend regular dialysis.Â
Yes. Medigo Transportation LLCÂ is a fully licensed and insured non-emergency medical transportation provider operating in Livonia, Dearborn, Dearborn Heights and Surrounding Cities.. All our drivers are background-checked, trained in patient assistance, CPR, and first aid.Â
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Yes. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays. Early morning dialysis runs, late-night hospital discharges — we are always ready.
Medical Transportation
Yes. We provide safe, reliable, and comfortable non-emergency transportation to and from medical appointments. We can help with transportation to doctor visits, primary care appointments, specialist visits, and other scheduled healthcare appointments. Our goal is to help passengers arrive on time and return home safely and comfortably.
Yes. We provide dependable transportation for passengers who need to travel to and from regular dialysis appointments. We can arrange recurring transportation based on your dialysis schedule, helping provide consistent and reliable rides for ongoing treatment.
Yes. We provide transportation to and from rehabilitation centers for scheduled appointments and therapy sessions. Whether you need transportation for ongoing rehabilitation or a specific appointment, we can help arrange a dependable ride based on your schedule and mobility needs.
Yes. We provide non-emergency transportation to a variety of specialist appointments, including scheduled visits with cardiologists, orthopedic specialists, neurologists, and other healthcare providers. You can schedule transportation for both the trip to your appointment and the return trip.
Yes. We provide transportation to and from imaging and diagnostic facilities for scheduled medical services such as X-rays, MRI scans, CT scans, ultrasounds, and other diagnostic appointments. Transportation can be arranged according to your appointment time and mobility requirements
Yes. Recurring transportation can be arranged for passengers who have regular medical appointments, dialysis sessions, physical therapy, rehabilitation, or other ongoing healthcare visits. Setting up a recurring schedule can make transportation easier to manage and help ensure consistent rides for your regular appointments.
Booking & Scheduling
You can book a ride three ways: (1) online via our booking form at medigotransportation.com/book-a-now, (2) by calling us directly at (1313-809-4417) , or (3) by emailing info@medigonemt.com. We confirm rides within 30 minutes.
We recommend booking at least 24–48 hours in advance to ensure availability. However, we do our best to accommodate same-day requests — call us directly at (1313-809-4417) for urgent bookings.
Absolutely. When you book online or by phone, simply let us know you need a return trip. Provide your expected return time (or a window) and we will schedule the return pickup accordingly.
Yes. We offer recurring ride scheduling for patients who require regular appointments such as dialysis, chemotherapy, or physical therapy. Call us to set up a standing schedule so you never have to rebook each time.
We understand plans change. Please cancel or reschedule as early as possible by calling (1313-809-4417) . We ask for at least 2 hours notice when possible so we can adjust our scheduling.Â
Wheelchair & Accessibility
Yes. Our wheelchair-accessible vehicles are ADA-compliant, equipped with hydraulic ramps or lifts and professional wheelchair tie-down systems to keep passengers safe and stable throughout the ride.
Yes. Our vehicles are equipped to safely transport passengers using power wheelchairs. Please let us know when booking so we can ensure the appropriate vehicle is assigned.
 Yes. Walkers, manual wheelchairs, and mobility scooters are welcome. Please mention any mobility equipment when scheduling your ride so we can accommodate your needs.
 Yes. Our drivers provide courteous assistance with boarding and exiting the vehicle to help ensure a safe and comfortable experience for every passenger.
Yes. We provide door-to-door transportation, assisting passengers from the pickup location to the vehicle and from the vehicle to the entrance of their destination whenever needed.
In most cases, yes — one attendant or family member may accompany the patient at no extra charge. Please let us know when booking so we can ensure adequate space in the vehicle.
Our drivers provide door-to-door service, meaning they will assist the patient from the pickup address to the vehicle and from the vehicle to the entrance of the destination. We do not provide inside-facility escort beyond the entrance.
Service Areas
We proudly serve Livonia, Dearborn, Dearborn Heights, and the surrounding communities. If you're unsure whether we service your area, please contact us and we'll be happy to assist.
Yes. We provide transportation outside our primary service area, including long-distance trips, based on availability. Contact us with your travel details to confirm service.
Yes. We offer long-distance medical transportation for appointments, treatments, hospital transfers, and other medical travel needs. Please contact us in advance to schedule your trip and receive a quote.
Safety & Drivers
Yes. All of our drivers are professionally trained, experienced, and committed to providing safe, reliable, and courteous transportation.
Yes. Our vehicles are regularly inspected and maintained to ensure they meet high safety and performance standards.
Yes. Every vehicle is thoroughly cleaned and sanitized on a regular basis to provide a safe, comfortable, and hygienic ride for every passenger.
Absolutely. Passenger safety is our highest priority. We are committed to providing dependable transportation through well-maintained vehicles, professional drivers, and strict safety practices.
Yes. All of our vehicles are fully insured and operate in compliance with applicable state and local regulations.
Insurance & Payment
We work with various insurance and managed care plans. Contact us at (844) 201-0110 with your insurance information and we will verify eligibility and billing arrangements before your trip.Â
 We accept private-pay payments. Please contact us if you have any questions about payment options or arrangements before your trip.
Yes. We gladly accept private-pay clients and provide reliable transportation with transparent pricing and professional service.
Yes. We provide upfront pricing before your trip, so you'll know the total cost in advance with no surprises.
 No. There are no additional fees beyond the quoted price unless you request extra services or make changes to your reservation.
 Payment is due at the time of service, unless other arrangements have been made in advance. Please contact us if you have any questions about payment before your ride.
We offer transparent, competitive pricing with no hidden fees. Rates vary based on distance, service type, and any special equipment needed. Call us at (844) 201-0110 or use the online form to request a quote.Â
Ride Policies
 Yes. A family member may accompany the passenger, subject to available seating. Please let us know when booking so we can make the necessary arrangements.
Yes. Caregivers are welcome to ride with the passenger. Please inform us in advance so we can ensure there is enough space and accommodate your needs.
 If your appointment takes longer than expected, simply contact us as soon as possible. We'll do our best to adjust your return pickup time based on driver availability.
 If you need to change your pickup time, please contact us as soon as possible. We'll do our best to accommodate your request and update your reservation accordingly.
 If you need to cancel your ride, please notify us as early as possible. Early cancellations help us better serve other passengers and may help you avoid any applicable cancellation fees.
Contact & Support
 You can contact our team by phone, email, or through our online contact form. We're available 24 hours a day, 7 days a week and are happy to assist with bookings, quotes, or any questions you may have.
 We operate 24/7, including weekends and holidays, so you can book a ride or contact our team anytime
Yes. Our customer support team is available 24/7 to assist you before, during, and after your booking. Whether you need to make changes, have questions, or require assistance, we're here to help.
You can request a quote by contacting us via phone, email, or our online booking form. Simply provide your trip details, and we'll send you a competitive, no-obligation quote promptly.
To book your ride, please provide:
- Your pickup and drop-off locations
- Date and time of travel
- Number of passengers
- Flight details (if applicable)
- Any special requests (such as child seats or extra luggage)
- Your contact information
Get in touch
Ready to Book your Ride
Our team is standing by to help you schedule safe, reliable medical transportation. Reach out today
Business Name: Medigo Transportation LLC
Address: 17940 Farmington Rd suite 216A, Livonia, MI, United States, 48152
Phone : +1313-809-4417
E-mail: info@medigonemt.com
Available : 24 Hours
Ready to Book Your Medical Ride?
Medigo Transportation is available 24/7 to schedule your non-emergency medical transportation in Livonia, MI and surrounding cities. Call us now or book online
